IT Glue stores docs.
Understudy creates them.
Your team has IT Glue. The fields are empty. The runbooks are outdated. The tribal knowledge lives in your senior tech's head. Understudy fixes the input problem — not the storage problem.
Built for the MSP knowledge problem
Every MSP has a “Dave.” Dave knows Client X's weird VLAN setup, why the backup script runs at 3am on Thursdays, and which contact at the client actually has admin access.
When Dave goes on vacation, tickets pile up. When Dave quits, you lose months of client context.
Understudy lets Dave do a 10-minute brain dump. The AI asks follow-up questions about edge cases, quirks, and the stuff that never makes it into the wiki. Then it generates a structured runbook that anyone on the team can follow.
It's not a replacement for IT Glue. It's how the knowledge actually gets into IT Glue.
| Feature | Understudy | IT Glue |
|---|---|---|
| Primary purpose | Capture knowledge via conversation | Store and organize IT documentation |
| How docs are created | AI-guided interview | Manual writing + templates |
| Time to document a client | 10–15 minutes per process | Hours of manual entry |
| Edge case coverage | AI probes for gaps and quirks | Depends on who's writing |
| Onboarding new techs | Playbook-ready from day one | Hope they read the wiki |
| Knowledge capture | Conversational — just talk | Requires structured data entry |
| Integrations | Export to any tool | PSA, RMM, network docs |
| Pricing | Free early access | $29–79/user/month |
Stop asking Dave. Start capturing what Dave knows.
Try Understudy free — no signup required.
Try it now →